Be nice. First try going the route of understanding. :)
I love my clients. Any bride who has spent any decent length of time with me knows that I care deeply about relieving their fears and making their dreams come true whenever possible.
But, when a human pours herself into her work, there must be limits to that work, because humans have limits. Get it? I can't be here for everyone. I wish I could! But I have to sleep, I have to be here for my family, and I somehow have to carve out time for myself.
When we narrow our accessibility for booking with us, we are preventing brides coming at us from all angles and us dropping the ball. We cannot allow brides to book through 5 types of social media, texting, email, and phone calls. Chaos would ensue, and we would make mistakes. You have to book through the appointment request form to ensure that you have the smoothest experience.
Please take into perspective that in one *day* we have more brides visit our website than we can serve in an entire *year*
Seamstresses don't make a lot of money. I cannot afford to hire a call center to respond to brides that we couldn't possibly serve anyways. That makes no sense.
I also don't want to publish a lead time, because cancelations happen all the time for various reasons; therefore, there are often gaps that we could put late bookers in.
We had a hateful review this week that was, thankfully, pulled. It violated terms of service. It contained several lies, and even misquoted me. All because I couldn't book someone who is getting married in less than 3 months.
Please think of me as human. Please think of me as someone who is doing her best but will sometimes need a reminder or two. In the crazy blurriness and urgency of planning a wedding, please remember that your vendors are real people with limits.